The Essential plan from Nationwide Mutual Insurance is for travelers planning trips on a budget who don't want to sacrifice coverage. Coverages include Trip Cancellation and Interruption, Medical, Emergency Medical Evacuation, and Assistance Services.
To learn more, see the Nationwide Essential trip insurance product page.
Nationwide advises that your claim was received on 04/22/2019 claiming 273.27 USD for the camera. Your claim was received via email and an automated response would have been sent advising of the 15 business days. The claims representative then reviewed the claim on 05/03/2019. Payment was released on 05/06/2019 for the maximum benefit of 250 USD per article.
We are sorry that you are unhappy with the maximum payment of 250 USD but the limitation is shown in your quote and can be reviewed prior to purchasing the policy:
"Baggage and Personal Effects – Coverage is Secondary:
Up to 600 USD / 250 USD per article limit; 500 USD combined maximum for specified items."
"There will be a combined Maximum Benefit limit shown on the Confirmation of Coverage for the following: jewelry; watches; articles consisting in whole or in part of silver, gold or platinum; furs; articles trimmed with or made mostly of fur; cameras and their accessories and related equipment.”
Even though you believe that the claim took too long to process, the claims representative settled your claim within 15 days of receiving your documents.