Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I purchased the travel insurance for trip to Hilton Head Island where we booked an AirBNB. Upon arrival, our rental was dirty with dead bugs and roaches throughtout the home. The bed linens were dirty. Because of this we weren't able to check in to the place until the next day because the company couldn't get anyone out until then to clean the place. We had to spend $250 at a hotel for that night. Our travel insurance contained trip delay, travel inconvenience, and interruption. You guessed it, when I filed the claim for the cost of the hotel, it was denied. DO NOT COUNT ON THIS COMPANY PAYING ANYTHING. I put these groups in the same categories as home warranties.
Dana C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Our luggage for 8 people insured under a policy with Travel Insured was delayed for multiple days in Italy. On day three of wearing the same clothes, we went to a clothing store in Italy and bought the basics to keep us going. The total claim amount for 8 people was less the $400. We submitted the delayed luggage form, the detailed claim form, pictures of the baggage finally arriving, and a credit card receipt from the store in Italy. We proved, without a reasonable doubt, that the claim was legitimate, but the claim was denied because we failed to keep the itemized receipt from the clothing store in Italy. I’m not sure what Travel Insured thinks we bought at “Oviesse Campi Bisenzio” in Florence other than clothing, but apparently the “Integrity” value listed in their corporate values is a bit misleading (“We always do the right thing!”). Just be cautious as when I called ahead of the trip to learn more about the policy, they made the claim process sound so simple and straightforward, but unfortunately it was anything but that. Very disappointing.
Sean P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
The only frustration was when we thought we had to submit a claim for lost luggage and was directed to another website. When attempting to input the dollar amount of each item lost, you were unable to just type in the amount. Instead, I had to sit at the computer and repeatedly tap and hold down the key because the dollar amount would only register ONE PENNY at a time. This is ridiculous, time consuming and unnecessary in this day and age of technology. Other than that it was okay.
Josephine C. would
recommend this plan to a friend or relative.
This is the 6th Time I have purchased a Berkshire Hathaway Travel Protection ExactCare policy for international travel. The coverage stated is good.
I have never had a claim or needed travel assistance, so I cannot comment on customer service for claims or travel support.
The coverage for Medical Evacuation is important to me.
One type of coverage that I want, but cannot get, is losses from strikes.
Travel Protection Policies do NOT cover strikes. I have been stuck in a city from which I had planned to depart, but a sudden unplanned strike of rail and air options made those travel modes unavailable. Others in that city learned of the unplanned strike before me. All rental vehicles were rented, so I was stuck. Fortunately, I was able to return to my hotel for the period of that strike (due to holding their highest level in their frequent stayer program). However, I did lose several days of holiday travel and had to eliminate visits to 3 cities.
Richard H. would
recommend this plan to a friend or relative.
Thank you for your feedback, we appreciate it. Please let us know if there were losses that we could potentially give you guidance on if you should file a claim.
The coverage was what I was looking for on my trip. I had peace of mind and could focus on enjoying my trip knowing that I had the financial backing of my insurance plan in case an unwanted event should occur. I recommended this plan to a friend that was going on a similar cruise as I was and they were happy with the coverage as well.
Arturo V. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.