Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Due to a flat tire - I was late for scheduled diving trip in Florida, it should be covered under travel delay. I had all documentation. Generali refused to cover losses. I will never buy insurance from them again. You think you are covered, in reality you are not.
Gustaw W. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your review. Please see the response from Generali.
"We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. While the plan you purchased includes a variety of different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please contact (800) 348-9505 or [email protected]."
Very easy to arrange travel coverage. I didnt need to submit a claim but there were several last minute changes and updates to the policy and the agents were amazing to work with and it was a simple process. I appreciate the stress free moment.
Amekia S. would
recommend this plan to a friend or relative.
Hard to write a review on something you never used, but I suppose that’s the idea of having insurance right? The cost and coverage seemed reasonable but I guess I’ll never know if I wont be filing a claim. It was good to have the piece of mind though.
Michael S. would
recommend this plan to a friend or relative.
The trip was canceled by Viking because because they could not come ashore in Hawaii due to Covid. I filed a claim with Generali and they said I would be credited the $600+ on my credit card but I have never received it. Called them and they have not responded. Poor customer service and I will use a different company for my next trip.
Juanita A. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We thank you for your feedback. Please see the response provided by Generali below:
"We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations. Our records indicate that a policy exception was approved and processed on 12/31/21. It can take up to 2 billing cycles for a credit to show up on your credit card statement. Should you have any additional questions, please contact (800) 348-9505 or [email protected] for further assistance. "
As we’ve gotten older and our health has changed the travel insurance gives us peace of mind while traveling. You hope it’s never needed but it’s nice to know it’s there.
Joe B. would
recommend this plan to a friend or relative.
I did not have to file a claim or use the policy but the peace of mind having it while I was abroad is priceless. Of course, had I needed to invoke any of the coverage, the ease or difficulty of doing so could change my opinion.
Kathryn C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I canceled the trip due to a positive covid test. Called to file a claim, was told it must be done online. The form would not open to file. Called and emailed customer service. The response was not helpful. I did file a claim, then felt with Celebrity to rebook another cruise. I canceled the claim with you. Never received a response.horrible service
Rosemary S. would not
recommend this plan to a friend or relative.
Thank you for your Review, the following is the response from Trawick International"
"Ms. Sprenger, thank you for your review and for bringing this to our attention. We are sorry to hear your experience with us did not meet your expectations; honestly, it didn't meet ours, either and we will use this feedback to help us do better going forward. It looks like the last communication was a request for additional information, but we do not see anything about canceling it and apologize for any confusion this caused. To cancel the claim, you can reply to the email from [email protected]. We hope you can finally take the cruise and enjoy your trip. Thank you."
"We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. While the plan you purchased includes a variety of different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please contact (800) 348-9505 or [email protected]."