Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
Travelex
Travel Basic
I always buy trip insurance before international trips, but I have never needed to file a claim before now. I bought the Travelex Travel Basic plan for a trip that we were supposed to take to Israel, but we were forced to cancel the trip due to coronavirus-related travel restrictions: Israel is requiring all travelers to self-quarantine for 14 days, and that would be impossible for us in a foreign country. I knew that the insurance policy would not cover coronavirus specifically, but the policy did indicate that it would cover certain "Unforeseen Events" causing trip cancellation or interruption, and one of those events was "You, or a Traveling Companion are hijacked, quarantined, subpoenaed, or required to serve on a jury." However, when I called Travelex they said that quarantine in this case only applies if we were quarantined at home and could not take the trip for that reason.
I understand that the coronavirus situation is unusual and that insurance companies don't want to pay out for all the trips that have had to be canceled as a result of travel restrictions, but I feel that there should be allowances made for these unforeseen events. If a traveler cannot make the trip because the country you are traveling to will not allow you in unless you can prove that you can self-quarantine for 2 weeks, the "quarantine" clause of the policy should allow for at least partial reimbursement of the cost of the trip.
I understand that the coronavirus situation is unusual and that insurance companies don't want to pay out for all the trips that have had to be canceled as a result of travel restrictions, but I feel that there should be allowances made for these unforeseen events. If a traveler cannot make the trip because the country you are traveling to will not allow you in unless you can prove that you can self-quarantine for 2 weeks, the "quarantine" clause of the policy should allow for at least partial reimbursement of the cost of the trip.
Patricia F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
I would highly recommend this company. Since I was ill it was difficult for me to manage the claim. They were very helpful and went the”extra mile” to reimburse me. Highly satisfied and will use again.
DARLENE H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Nationwide Mutual Insurance
Essential
Ended up cancelling our trip to Spain due to what has been going on with the coronavirus. Made the cancellation before the 10 day window expired. Spoke to customer service who advised there were no refunds for NY residents. This contradicted what was in the certificate online in my account. They said it was in the confirmation email which of course was buried in fine print. Having purchased multiple plans using this service in the past this was extremely frustrating. Had an easier time getting credit from the airline who were much more supportive. I will be looking elsewhere to purchase insurance for my future travels.
THOMAS Y. would not
recommend this plan to a friend or relative.
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector
Great policy and coverage!
Donald G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
I looked at several plans and felt this one offered the best value.
Philip H. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
I was sick in Morocco and needed help in changing my flight to come home a few days later. Was unable to do so with booking agent after five hours of trying because of so many callers due to coronavirus concerns. I called the number listed on my policy for callers outside the US and could not get through. The number is either incorrect or incomplete. Really needed some help and could not reach anyone - very disappointed!
Anne B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Erin
We appreciate you providing your feedback. Travelex has offered the following response:
"Thank you for reaching out to us on InsureMyTrip.com. We sincerely empathize with your unfortunate situation.
The phone numbers to our travel assistance provider, On Call International, are correct. Please keep in mind, that due to the Coronavirus outbreak, Travelex, our assistance provider, and all travel supplier(s) are experiencing a very high volume of calls, and phone lines to travel suppliers around the world were over capacity (and thus sometimes not connecting), when you were in Morocco.
Having said the above, we would like to obtain further information so we can follow up with On Call International. Please email us back at [email protected] with the number you were attempting to call, as well as the date and approximate time in which you were trying to contact On Call International."May 11,2020
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector Lite
Premium rate gives no consideration to flying to departure port a day early which reduces risk of missing ship.
WILLIAM D. would
recommend this plan to a friend or relative.
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Zac
Thank you for your feedback.
Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip.Jun 01,2020
Travelex
Travel Select
I didn't file a claim so I have no idea how easy it would be to do so and get reimbursement.
PATRICIA D. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
This travel insurance plan contains good coverage for most aspects of our travel. In my opinion the price of travel insurance in general is too high. Five percent of the trip cost would be more reasonable than the normal ten percent.
Don’t need some of the coverages on the policy as we have the same insurance elsewhere.
We rarely needed to make a claim as we were able to reschedule cancelled trips with the trip provider with no loss of $$$$.
Do recommend travel insurance for the medical coverage as USA medical insurance does not cover you out of the country.
Don’t need some of the coverages on the policy as we have the same insurance elsewhere.
We rarely needed to make a claim as we were able to reschedule cancelled trips with the trip provider with no loss of $$$$.
Do recommend travel insurance for the medical coverage as USA medical insurance does not cover you out of the country.
Carol M. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
Trip cost was huge and non- refundable I had peace of mind that I was covered.
John C. would
recommend this plan to a friend or relative.
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Antonia Pozarski
AIG Travel
Thank you for the positive review! Our products cover for named perils within the Policy of Insurance, and many of our products were updated last year to be more robust than ever. We hope you consider AIG Travel again for your next trip! Take care and stay safe.Sep 24,2020
"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
It is important to note that fear of travel, travel advisories, and destination being inaccessible due to the Covid-19 are not covered risks under the Travelex Insurance policy that you purchased. In order to cancel or interrupt a trip due to quarantine, the traveler or a traveling companion would need to be physically quarantined themselves.
Travelex Insurance Services Inc. does not make claim determinations. Thus, for claim questions or to submit a claim, please contact the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, at 1-855-205-6054 or by email at [email protected], Monday – Friday, 7:00 am – 7:00 pm CST.
We also recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip. Additionally, to be of service we would like to offer you an extended date transfer, to reuse your policy towards a future trip. Alternatively, we can consider a premium refund in the event you cancelled your trip with no penalties, and you received a full refund from your travel supplier(s).
Please contact Travelex Insurance Services Inc. at [email protected] if you would like more information about either of these options.
We appreciate your patience and regret that we were unable to provide a more favorable outcome."