Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Didn't have to use the coverage the best indication of a good trip. Since I didn't make a claim I have no way to render a proper judgement. I purchased paperwork that the travel agency accepted a proof of.coverage and choose not to purchase the tours coverage. I did witness a fellow traveler who had purchased the company insurance was quite pleased as the tour guide was familiar with it and took him to doctor who accepted it. I asked tour guide how mine would work was told same doctor but I would have to pay upfront and make claim when got home.
Richard Duane L. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
This is the worst experience I've ever had. I have been trying to file a claim for 4 days but no one ever answers the phone. I was on hold over three hours yesterday no one picks up. Absolutely a scam.
Michael T. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for you feedback. The insurance provider, AXA Assistance USA, has issued the following response:
"Thank you for your feedback. We apologize for any difficulties you have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We have attempted to reach you unsuccessfully via phone and email, however have not gotten a response from you. If you continue to have questions about or issues attempting to file a claim, our customer service center is happy help. You can reach us Monday - Sunday from 9am – 8pm ET at 1-800-487-4722 or by email at [email protected] . We hope you will consider us again for future travel."
International Medical GroupiTravelInsured Travel SE
Since I didn't have the need, thank goodness, to use this insurance I wouldn't be a person to rate how well or not well they were in handling any claims.
Ronald R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I felt secure having the plan while I was in South America. Fortunately I didn't need to activate it, but it was there if I needed it. Too bad US Medicare doesn't allow for outside-USA coverage.
Brian J. would
recommend this plan to a friend or relative.
Since we did not need to use the coverage it’s hard to provide a lot of feed back. But, based on all I read, it covered the items/concerns we had prior to taking the trip. We felt comfortable that if any illness occurred with family or traveling companions, we had coverage. And, if there were delays with the trip or lost luggage, we were covered.
Jennifer M. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
"Thank you for your feedback. We apologize for any difficulties you have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We have attempted to reach you unsuccessfully via phone and email, however have not gotten a response from you. If you continue to have questions about or issues attempting to file a claim, our customer service center is happy help. You can reach us Monday - Sunday from 9am – 8pm ET at 1-800-487-4722 or by email at [email protected] . We hope you will consider us again for future travel."