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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.49 out of 5
3,764
ratings and reviews
96%
recommended
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Cruise
Filed claim
By
on
for a trip to Malta. Malta.
The trip included a
cruise
tour
AXA Assistance USA Gold
I really have no idea how to rate this insurance since, fortunately, I did not need to use it. But it is very expensive. I wanted good coverage with no hassle if something went wrong. How can I rate it when I have no idea if it comes through?
Marilyn R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are happy to know had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 23,2017
By
on
for a trip to the Caribbean. the Caribbean.
The trip included a
cruise
tour
AXA Assistance USA Silver
will need your service on my next cruise may 5 thru may 12 2018 mexican riviera
Earl H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your review. We hope you enjoy your cruise and look forward to providing travel protection for your trip! We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    May 22,2017
By
on
for a trip to Ireland. Ireland.
The trip included a
tour
AXA Assistance USA Gold
AXA Assistance USA was exactly what I was looking for. Due to some travel plan chances before my first covered trip, I changed the dates and location of of trip. aXA / Insure my trip was very cooperative and helped me chance with very little fanfare. All is good and I would recommend Insure My Trip to anyone looking for travel insurance.
Margaret M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 22,2017
By
on
for a trip to New Zealand. New Zealand.
AXA Assistance USA Gold
It was good to know that, if we needed to use our plan, it was there. Overseas trips can be stressful enough when all goes well. If an unfortunate event occurs, it can be disastrous. We will keep this in mind for future trips.
Thomas B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 18,2017
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 18,2017
By
on
for a trip to Morocco. Morocco.
The trip included a
tour
AXA Assistance USA Gold
Fortunately, this year we didn't need to use the trip insurance. Last year we did, and AXA was most responsive.
Joanna M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchases. Please think of AXA Assistance USA for any future travels. We look forward to providing travel protection for all of your future endeavors!
    May 18,2017
By
on
for a trip to Japan. Japan.
The trip included a
cruise
tour
AXA Assistance USA Platinum
Easy to obtain, better cost than travel agency insurance with adequate coverage and terms.
Philip B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 16,2017
By
on
for a trip to Hong Kong. Hong Kong.
The trip included a
cruise
AXA Assistance USA Gold
It was the confidence that we were "covered" that made this plan worth it, especially as we saw an ambulance meet the ship at one port.
Thankfully, didn't have to test that reality, so can assume my trust was not misplaced
Louise K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 16,2017
By
on
for a trip to South Africa. South Africa.
The trip included a
tour
AXA Assistance USA Silver
I have no idea if they would have provided good coverage had I needed it, since I did not have to make a claim. I know they turned down my claim I had on the last trip prior to this. Fortunately, my trip this time went without any snags.
Judith T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 15,2017
By
on
for a trip to Other. Other.
The trip included a
cruise
tour
AXA Assistance USA Gold
I didn't need to file a claim so all is good. It's a waste of $$ but if you don't have it and something happens, you are nailed!!
YVONNE S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 15,2017
By
on
for a trip to Mexico. Mexico.
AXA Assistance USA Gold
I had to use my travel insurance for my recent trip as I had an unexpected family issue. I used the "Cancel for Any Reason" provision. Claims representatives were very helpful and responsive. I will definitely be purchasing travel insurance from AXA Assistance in the future. I've used Nationwide Mutual Insurance previously, but AXA Assistance had the "Cancel for Any Reason" option.
William N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    May 15,2017
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