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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.49 out of 5
3,764
ratings and reviews
96%
recommended
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Cruise
Filed claim
By
on
for a trip to Switzerland. Switzerland.
The trip included a
cruise
tour
AXA Assistance USA Silver
As we continue to age, the premium costs are escalating at an unappreciated rate. What was a very good value at 5% of the insured amount is nomlonger a good value at 7.5%.
DAVID B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
By
on
for a trip to Italy. Italy.
The trip included a
tour
AXA Assistance USA Gold
Customer Care representatives are always very pleasant and helpful when choosing a plan. I've never had to file a claim, but I always have been pleased with the choice of plans available and the coverage provided as well as the peace of mind.
Mirinda R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thanks for the kind review and we are glad you haven't had to face any issues during travel. AXA Assistance USA looks forward to providing you protection on all your future travel.
    Oct 02,2016
By
on
for a trip to South Africa. South Africa.
The trip included a
tour
AXA Assistance USA Gold
The good news is that I didn't need to use the insurance. The better news is that I felt well-protected on my trip, and that no matter what happened, I would be covered.
Thank you for your wonderful service!
Carole S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thanks for the kind words and review of our service. AXA Assistance USA appreciates the opportunity to provide you coverage and peace of mind during your travel and look forward to supporting you in the future!
    Oct 02,2016
By
on
for a trip to Italy. Italy.
AXA Assistance USA Gold
I fortunately did NOT encounter any problems on my trip. Therefore, I really can't provide you with an accurate review of AXA' s plan.
Loretta E. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are glad you didn't encounter any issues on your trip. Please look to AXA Assistance USA for all your future travel insurance needs.
    Oct 02,2016
By
on
for a trip to Spain. Spain.
AXA Assistance USA Silver
Best value for the coverage needed. I use this company when I leave the country.
Saleta M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thanks for the review and counting on AXA Assistance USA. We are here to assist you both with insurance and emergency assistance if trouble arises, or you just have questions. We look forward to providing you assistance in all your future travel endeavors.
    Oct 02,2016
By
on
for a trip to Poland. Poland.
The trip included a
cruise
AXA Assistance USA Silver
Easy to reach if you have questions.
Jacqueline S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Glad you found us accessible. Please think of AXA Assistance USA for all your future travel needs.
    Oct 02,2016
By
on
for a trip to South Africa. South Africa.
The trip included a
tour
AXA Assistance USA Silver
Glad we did not have to use the insurance but it was good to know it was there if we had needed it.
Thank you
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are glad you didn't encounter any issues on your trip but experience peace of mind knowing you were covered. At AXA Assistance USA we appreciate the opportunity to provide you with coverage and look forward to supporting you in all your future travel needs.
    Oct 02,2016
By
on
for a trip to France. France.
The trip included a
cruise
tour
AXA Assistance USA Silver
After receiving the required documentation, AXA promptly sent us a check for the amount of our trip.
Nancy P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. AXA Assistance USA looks forward to providing insurance for all your future travel needs!
    Oct 02,2016
By
on
for a trip to Russia. Russia.
The trip included a
tour
AXA Assistance USA Silver
It's difficult to review and rate this type of insurance. One can only determine its value if one files a claim. However, peace of mind in having the insurance (should the worst happen) is probably worth the cost of the policy.
Kristine F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Peace of mind can help you focus on making the most of your travel experience. Thanks for making AXA Assistance USA a part of it and we look forward to being your insurance provider for all your future travel needs.
    Oct 02,2016
By
on
for a trip to Croatia. Croatia.
The trip included a
tour
AXA Assistance USA Silver
We have recommended your plan to friends. Would like to see a discount for repeat users. Thank you.
Henrietta O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thanks for your kind review and referral to AXA Assistance USA! Please thinks of us for all your future travel endeavors!
    Oct 02,2016
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