Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
I faxed my claim on July 22 and received approval on August 8, 2016 which I thought was pretty quickly. I didn't receive my payment until August 29. It took 21 days from the approval. That seems a little long to me. The letter said I'd get payment within 10-15 business days. That's exactly what it was but seems like after it's approved, the check should be processed immediately. Also, I didn't get payment for the extra night I had to stay in Capetown because of my friend's illness. Maybe all insurance policies are like that, don't know. But did receive reimbursement for the night I missed at Kruger, so I guess that was fair. The entire process took 5 1/2 weeks.....2 1/2 weeks for approval and 3 weeks to get the check. I think that process could be cut down and should be cut down.
Sharon W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Andrew OstranderAXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products including speed and efficiency of adjudication. For check payments the US mail also may affect timeliness and we are looking at ways to mitigate. We hope you will consider us again for future travel.Sep 07,2016
The trip included a
tour
AXA Assistance USA
Gold
Very fast, convenient, and helpful staff.
Drewey M. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your service experience. We look forward to providing travel protection for all of your future endeavors!Sep 13,2016
AXA Assistance USA
Gold
I just find coverage too expensive based on age.
Timoteo G. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your review.
Comprehensive Coverage plan premiums are calculated based on age of travelers, trip cost and length of trip. In some plans, destination may also affect the premium. You did choose the least expensive of our Comprehensive plans, so the policy premium was only 6.3% of your total trip cost.
Your comments on price is a frequent complaint. Nevertheless we do not expect any decrease in rates in the foreseeable future.Sep 20,2016
AXA Assistance USA
Gold
My claim was processed exactly as stated in the policy.
RITA H. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Reply: Thank you for the kind review! We are delighted to know you’re happy with your purchase and and claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Sep 01,2016
AXA Assistance USA
Gold
They pai exactly as the policy stated. I would definitely use them again.
Thomas A. H. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Reply: Thank you for the kind review! We are delighted to know you’re happy with your purchase and claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Sep 01,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Luckily, did not have to use it but had the confidence I we were covered
Gail E. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Sep 01,2016
The trip included a
tour
AXA Assistance USA
Silver
I am very happy with the insurance. I will call today for another trip for next year. I will buy another
insurance.
insurance.
Elsa V. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Sep 01,2016
The trip included a
cruise
AXA Assistance USA
Silver
Good value for the coverage provided
Scott Z. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Sep 01,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Easy to find what you want. The price was good. Didn't have to use it which is what you really want to happen.
Charles V. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Aug 30,2016
The trip included a
cruise
AXA Assistance USA
Silver
Did not use but was good to know I had it. Service people were great.
Thomas G. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Aug 30,2016