Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Premium
Due to a flat tire - I was late for scheduled diving trip in Florida, it should be covered under travel delay. I had all documentation. Generali refused to cover losses. I will never buy insurance from them again. You think you are covered, in reality you are not.
Gustaw W. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
The trip was canceled by Viking because because they could not come ashore in Hawaii due to Covid. I filed a claim with Generali and they said I would be credited the $600+ on my credit card but I have never received it. Called them and they have not responded. Poor customer service and I will use a different company for my next trip.
Juanita A. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Megan B.
Dear Valued Customer,
We thank you for your feedback. Please see the response provided by Generali below:
"We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations. Our records indicate that a policy exception was approved and processed on 12/31/21. It can take up to 2 billing cycles for a credit to show up on your credit card statement. Should you have any additional questions, please contact (800) 348-9505 or [email protected] for further assistance. "Jan 13,2022
The trip included a
cruise
Generali Global Assistance
Standard
I will never use them again!. We purchased insurance for a trip that ended up being cancelled because of Covid so we decided to transfer the insurance to a trip to Greece we had planned forAug. 2021. Doing that, increased our premium even though the cost of the Greece trip was less. In August the cruise line cancelled the cruise. We decided to transfer it to another trip we have planned and the price of that trip was not more than Greece and now because the trip is not until Dec. 2022, they want an increase of $200. This is really outrageous, badicallyrobery and unacceptable. They have the funds from the premium we originally paid in 2020 paid that they can be using. As previously mentioned, I will never, ever use this company again.
Marleen B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. We are sorry to learn that you were unable to travel. Please see the response below provided by Generali:
"We're sorry that we didn't meet your expectations. The pricing of our plans varies depending upon a variety of different factors, including your trip cost, age and when you purchase your plan. Please reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns."Dec 23,2021
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I bought the policy for insurance against things going wrong, but nothing did, so I did not have to use the policy. I have no knowledge to pass along.
Donald D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Insure My Trip has been absolutely no help in getting my issue resolved (cancelled trip and refund request) and Generali Global Assistance has proven to be more intuned with keeping my money than helping to resolve my issues during the Pandemic. My wife and I cancelled the cruise to Aruba back in August and informed Insure My Trip. I was told that I had to go thru Generali Global Assistance to get a resolution. After multiple non returned calls to them I have given up ever getting a resolution. I will say that Insure My Trip was NOT very helpful and I will never get another Generali Global policy.
David D. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. We are sorry to learn that you were unable to take your trip. We have contacted Generali on your behalf and they have provided the below response to your review.
"We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please reach out to us at (800) 348-9505 or via email at [email protected] as we'd like to be able to review your claim with you. We hope to hear from you soon."Dec 23,2021
The trip included a
cruise
tour
Generali Global Assistance
Standard
The team at Generali were very responsive when I needed to get a covid letter. Thank you.
Katherine M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Generali paid for all the expenses from our trip interruption.
Paul P. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Luckily did not need it, but the purchase was easy and customer service answered all my questions. Will but it again for my next trip.
DOV B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Thank God we are safe from this COVID, I was scared about the spread of the pandemic on cruise ship. That’s why I feel more comfortable when buying a travel insurance.
Seow D. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Generali Global Assistance
Standard
I did not have to used it, Glad that I did.
Maryse D. would
recommend this plan to a friend or relative.
"We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. While the plan you purchased includes a variety of different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please contact (800) 348-9505 or [email protected]."