Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
This is the second time I have used the travel insurance. It is very easy to purchase and the documents are sent by email very quickly. I had a small health claim which required a lot of documentation and time to complete. I am retired so I had time to go through all the requirements. If you are working I am sure you would forget it and not submit the claim. Probably how they make money!
James F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Premium
Flights were cancelled due to bad weather. Called CSA and was given all of the information I needed to file a claim for our plan. Agent was very friendly and helpful. I was able to purchase alternate travel arrangements at the airport and still make our cruise departure in time. We were reimbursed in a reasonable time frame after the trip and the claims process was smooth. We have been a regular customer of CSA and made a couple claims over the years. Based on this experience and past experiences, we will continue to be a customer for a long time.
Daniel L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
we have it just in case
Harry L. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I cancelled the trip months ago but too late to get a refund so I wasted my money. Plan should allow for a refund when trip is cancelled months ahead.
Richard K. would not
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I didn't have any problems thank God, so I really can't say if this was a great plan or not. The peace of mind was worth it though. My main concern was London due to all the terrorist attacks that have occurred there, but all was fine when I was there.
Linda B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Didn't use the plan so no opinion on how well it works. Have always found the cost of CSA's plans very reasonable compared with others available.
Paul W. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
Dissatisfaction comes from high price.
Ted W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you very much for your comment. Policy costs are a common customer complaint so it is important to keep in mind that policy premiums are based on the age of the travelers, trip cost per person and length of trip. Please feel free to call us for assistance if you would like our help in selecting a policy.Oct 06,2017
The trip included a
tour
Generali Global Assistance
Standard
Although I did not use the plan for which I am thankful, a gentleman on one of the tours died while on the tour. It made me realize how important it is to have repatriation insurance when traveling in foreign countries.
Judith N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
The plan was great . The process was quick and easy .
Sheela J. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I purchased travel insurance through insure my trip and bought CSA insurance. At the time of purchase I thought the prices reasonable but had no expectation of actually needing to use it. I was in a bad accident in a small town in Belgium that not only resulted in hospitalization but, since I had to remain completely flat for several weeks, stretcher service back to the states. Not only was that service expensive, I would not have had the slightest idea what I needed or how to arrange it. Fortunately, CSA did. I had medical escort, multiple ambulance rides and stretcher service from hospital to hospital and it was completely covered. The total cost was over $45,000.00. I am now begging those I know to buy this insurance.
Christina S. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
We are sorry to learn your trip was canceled. Most of our providers have a strict review period in which a policy may be canceled and fully refunded. The CSA Custom policy has a 10 day review period from purchase where they would issue this refund.
Once you are outside your review period, and a refund is not available, we are able to request that your policy is transferred to a new trip. If you receive a full refund of your trip, and you have not filed any claims against your policy, we are more than happy in assisting you with this request.
Please feel free to contact us with any questions or concerns. We are available 7 days a week at 1-800-487-4722.