Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
The plan is great, but it would be better to have one plan that includes the travel insurance and the medical evacuation insurance. One plan should have both for one price.
Deborah R. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Premium
My laggage was misplaced for 3 days on my return home. CSA when very slow in replying to my claim. In the end CSA washed their hands of my claim and are now refusing to pay my claim. I am very disappointed in this outcome and will never use CSA in any up coming travel.
Troy P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Kyle
Thank you for providing feedback on this plan.
The CSA Custom Luxe will provide coverage for Baggage Delay in the event your delay occurs during your trip.
"We will reimburse you, up to the amount shown in the Schedule, for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage is delayed for 12 hours or more during your Trip."
Since your baggage delay occurred on your return flight home, coverage would not apply as you are home and would not need to purchase additional clothing or personal articles.
Please feel free to contact us if you have any questions or concerns. We are available 7 days a week at 1-800-487-4722.Sep 27,2017
Generali Global Assistance
Standard
It is very hard to rate this plan since we (Thank's God) had no claims to report.
Hence, we can only say that the price was right for us and it seemed to cover our basic needs.
Thank you
Hence, we can only say that the price was right for us and it seemed to cover our basic needs.
Thank you
Margarita C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Until you need to file a claim, it is nearly impossible to truly assess the quality of and your level of satisfaction with a given insurance policy. At face value, this appears to be a comprehensive plan at a reasonable price. I have bought this same plan on multiple occasions and fortunately have never needed to file a claim. I would advise people reading the reviews to concentrate on those where the purchaser needed to file a claim.
Thomas F. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I was trying to buy premises coverage for a vacation rental apartment, but the site gave me trip insurance instead, and then told me my request for the premises coverage could not go through.
William K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Kyle
Thank you for providing feedback on your policy.
On our site, we recommend the top rated Travel Insurance compies who provide trip protection, emergency medical and medical evacuation coverage. CSA is one of our providers who supply this coverage to us. It is possible that CSA provides Liability coverage for rentals, however since our site is not geared towards this type of coverage, you would have to purchase this directly with CSA.
Please feel free to contact us with any questions or concerns. We are available 7 days a week and can be reached at 1-800-487-4722.Sep 26,2017 -
Deborah
Generali Global Assistance
We're sorry to hear about your negative experience and want to help. All of our plans include a free look back period which allows customers to cancel their plan within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at (800) 348-9505 or via email at [email protected] as we’d like to try and help you find the coverage you were looking for. We hope to hear from you soon.Sep 28,2017
The trip included a
tour
Generali Global Assistance
Premium
did not have to invoke insurance, we had no need to cancel, etc so hard to say. Price seemed reasonable.
Philip b. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
it is always a good thing not to have any problems. I had used the you a few times in the past but this trip was more expensive thus the cost was higher. It still gave some peace of mind for the unexpected.
Thomas K. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Easy and simple and seemed like a fair price
William C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We've purchased a CSA policy for the last several European trips and it gives us such peace of mind. We can relax and not worry about anything when we travel. We did have to cancel one trip due to a serious illnesses in the family. We received all of our money back because we had the insurance policy and the refund process was simple and quick. Insuremytrip.com makes it so easy to compare polices and get the one that best fits your needs. Never leave home without it.
Mary E. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
Did not need to file a claim so I did not have to deal with claim service.
Judy D. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
If you have any questions or concerns, please call us at 800-487-4722.