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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,942
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Used this plan for 2 trips now. Best price for the coverage we want. Easy to purchase!
Vanessa G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Fortunately, we did not need to use the coverage but we did feel more secure knowing we had it available.
Ronald B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Can't really review because I didn't have to use it but coverage gave me peace of mind
Mary S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I didn't need to use the coverage but I have used CSA before and did need to file a claim which was handled quickly and to my satisfaction.
Marilee P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
CSA needs to be more clear whether the plan covers the situation where a terrorist attack ANYWHERE disrupts travel to a scheduled destination. In the case of ocean and river cruises for example, it is very difficult and costly to catch up to a departed ship if direct or connecting flights are cancelled or delayed.
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The CSA Travel Protection Custom plan covers Trip Cancellation and Trip Interruption due to:

    A Terrorist Act which occurs in your Scheduled Trip Departure City or in a city to which you are scheduled to travel while on your Trip, and which occurs within 30 days of your Scheduled Departure Date, provided the city has not experienced a
    Terrorist Act in the past 30 days prior to the effective date of your coverage.

    As you can see, the terrorist incident must occur in a city listed on your trip itinerary.

    CSA Travel Protection defines a Terrorist Act an act of violence, other than civil disorder or riot, (that is not an act of war, declared or undeclared) that results in loss of life or major damage to property, by any person acting on behalf of or in connection with any organization which is generally recognized as having the intent to overthrow or influence the control of any government.

    The wording of a covered terrorist event under Trip Cancellation and Trip Interruption, and the definition of terrorism can vary from plan to plan.

    Please call us at 800-487-4722 to learn which plans best cover your concerns.
    Apr 29,2016
Generali Global Assistance Standard
Good insurance company.
Marco B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The trip went smoothly as planned, but I felt that the coverage was good should I have needed it.
Amy T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Thankfully we didn't need to use the insurance, but just buying the insurance gave us peace of mind while away on the ship. We will definitely purchase again before going away again next year.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Thanks goodness we did not need it, but felt comfortable knowing we did have coverage if we did need it.
Doris B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
The plan seemed fine. Fortunately, we did not need to use it.
Geraldine M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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