Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
I was delighted to receive an email from CSA the week before the trip, which made it easy to forward all the pertinent info to my son, who was the beneficiary of the plan. It would have saved him a lot of searching had anything happened to us!
Wallace D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Third year in a row purchasing this plan. Reviewed many other policies and this had the best price for the benefits offered. Would highly recommend!
Amy E. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Had to cancel trip due to ill mother, claim was not paid, said she had a pre-existing condition, She's 90, all her conditions are pre-existing!
diana b. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Zac
Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. The CSA Travel Protection Custom plan does not exclude coverage for pre-existing medical conditions for non-traveling family members. However, the reason for cancelling the trip must be unforeseen when the policy is purchased. Please call us at 800-487-4722 if you have any questions or concerns.May 27,2016
Generali Global Assistance
Premium
My wife became pregnant and we couldn't go under Doctor's orders and lost much of our money.
Scott B. would not
recommend this plan to a friend or relative.
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Zac
Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. Based on our conversation with the insurance provider, it appears the trip was not cancelled due to a reason covered by the policy. In the future, please consider calling us at 800-487-4722 to receive assistance in selecting a plan that best suits your needs.May 27,2016
The trip included a
cruise
Generali Global Assistance
Standard
Even though the plan was not used, as I stood at the luggage carousel at the end of the trip waiting to see if my luggage was merely delayed or REALLY lost, I new I would have assistance in recovering the cost of the contents of the luggage. I have to say the 45 minutes later I saw the luggage come up from the unloading area, I had not lost my mind waiting! Thanks.
Emma M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Was not able to take trip due to medical issue. Was advised by Turkish Airline I would receive complete refund in in 2-7 working days (today is the 7th). I will file claim if I don't receive refund.
John A. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Tried to get information regarding flight cancellation and delay during the end of my vacation and was bounced around. As of today, I have not received call back from the message I left one. Thankfully, our flights eventually took off. Just wondering what kind of customer service I would have received if it was worse.
Leslie B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Luckily I didn't have to use this policy, but the selection process was easy and the price was reasonable. It was less expensive to purchase this policy independently than to purchase through the tour operator. It also had better coverage.
Kristi M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I never used the plan, but it was easy to obtain online and I felt safer knowing I had it.
Carole M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Didn't have to file a claim so I cannot speak to that.
Taylor M. would
recommend this plan to a friend or relative.