Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
Unfortunately we had to cancel. The claims representatives stated that the policy was not in effect on the date of purchase of 12/21/2105. They stated the date was 12/22/2105. This was the date that the doctor treated my wife. In addition they stated that the doctor who treated my wife stated that the condition had occurred multiple days before her in person treatment. On the doctors sheet provided in your kit he stated that this not a condition of an underlying condition and she was medically unable to travel on 12/22/2105 which is in guidelines of the trip.
John P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
The plan covered all our concerns and was reasonably priced. Although we did not need to file a claim, we felt assured just knowing we had the coverage if it became necessary.
Douglas R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Fortunately, I did not have to use the insurance. But, I feel better to know that I could use it in case of an emergency, especially when I am traveling overseas.
Ursula K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Premium
We have purchased this plan before and noticed that the price has increased greatly for the coverage it offered. Never had a claim yet.
Bebi H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I was not able to receive a Visa for Brazil in time for my cruise. Therefore, I had to fly to Buenos Aires which caused me to miss several days on the cruise. I had to pay for a new airfare and pay $744.00 for an air cancellation fee. (**first flight) After calling about my trip insurance coverage none of it was covered. Wow, very disappointing!
Celestine W. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Carol
Thank you for your comments. As you discovered, there is no coverage for Trip Cancellation, Trip Interruption or Travel Delay if you do not receive your Visa in time for your trip which is why there was no reimbursement for your increased costs. In the future, you can read through the covered reasons to cancel or interrupt your trip in any plan on our website by first comparing your quotes then clicking on the dollar amount of Trip Cancellation coverage. You with then receive a pop-up window with a list of all the covered reasons. Please note that these are not the same in all plans so you may wish to call us at 800-487-4722 for assistance.Jan 24,2016
The trip included a
cruise
Generali Global Assistance
Standard
FAST & EASY
RAYMOND Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Did not have to use it, thank goodness.
Gerald H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I would like the plans to be more understandable, less legalese.
Charles D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
We had to visit a doctor while in Thailand for a minor stomach issue, and we followed CSA's directions very carefully. Upon returning to the US, we filed a claim for merely $100 and change--and they made us jump through the hoops about several dinky little things multiple times (e.g., the doctor had issued the itemized bills in both the local language and English, yet they asked for a translation, which, besides the fact it makes little sense in the first place, would have cost as much as the small amount claimed!). They asked for a couple of other documents, one after another. It would have been one thing to ask for all of those documents at one time, but CSA came after one item at a time, and it almost seemed as though they were buying time and hoping that we'd go away facing these roadblocks.
In the end, we just gave up. During the same trip, my luggage was damaged and I was planning on filing a claim on that as well, but I didn't bother after this experience. I guess there was a reason the coverage was so cheap. All in all, this was a horrible waste of my time and money. I have since taken my business elsewhere.
In the end, we just gave up. During the same trip, my luggage was damaged and I was planning on filing a claim on that as well, but I didn't bother after this experience. I guess there was a reason the coverage was so cheap. All in all, this was a horrible waste of my time and money. I have since taken my business elsewhere.
Javier V. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. CSA Travel Protection has issued the following statement:
"Thank you for sharing your experience. We looked into this claim and noticed it was processed nearly three years ago. It appears that we sent you three requests for explanation of benefits, but we never received them. Additionally, a translation was not required. Please let us know if you have any further questions as we would be happy to discuss this with you again. We’re available at 800-348-9505."
Feb 16,2016
The trip included a
cruise
Generali Global Assistance
Standard
Always felt confident with insurance. Very reasonable.
Gale P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
"We’re sorry to hear your wife was not well enough to travel. We thoroughly reviewed your claim, but, unfortunately, it was not payable. We would like to take the opportunity to explain the details of the plan you purchased to help you better understand why. Please contact us at (800) 348-9505 or via email at [email protected]."