Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
It was one of the best vacations.
Efim K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Had to file a claim. It took them over a week to get started, they only stated action when I followed up. Three times they emailed me different questions as they did not read the forms and scanned copies of all my receipts I sent them in the initial PDF. 1st attempt - They only read the first page of the pdf, did not scroll down so they asked for more receipts. I resent the papers for a second time. 2nd attempt - They asked for another receipt which I already sent, so I broke down the PDF and resent each receipt individually, effectively re-sending a third time. 3rd attempt - Finally, they asked the date for certain receipts, if they read the receipts I provided the date is clearly stated on them. I had to write the dates in an email as they where not capable of reading this from the receipt. If they read my paperwork correctly the first time I submitted, they would have settled it much faster. The lack of the company reading what I sent was frustrating, but the price was reasonable for basic insurance. Note to self never send one PDF to this company again, only send several jpg files. Due to the low price and the fact the claim was settled I gave it a recommendation.
Alexander P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, if you experience a claims issue after your initial filing, please contact InsureMyTrip and ask for a Customer Advocate. Our Customer Advocates are available 7 days a week by calling 800-487-4722.Sep 19,2015
The trip included a
cruise
tour
Generali Global Assistance
Standard
This was a strenuous and very physical trip in remote and challenging areas. It was reassuring to know that we had trip insurance just in case we got sick or injured.
Mary H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I was reassured to have it.
Carole M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
It's always so easy to navigate the website and search for the best plan. I always purchase travel insurance before a trip. I've only had to use it twice but it gives me such peace of mind.
Cara B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
We were satisfied with the coverage we chose and thought the cost was reasonable.
Edward C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
For the cost and length of the trip, all the plans are much too expensive. On the other hand, your service makes it very easy to make a selection from among the plans and it is less expensive to use your service rather than going through a travel agent.
Patricia F. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Good coverage at a competitive price.
Stephen R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
The customer service was very helpful when I called InsureMyTrip for advice. The price for the policy was quite reasonable.
Peggy B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
This is at least my third purchase of travel insurance from CSA Travel Protection. I have been extremely satisfied with their customer service, the variety of plans and prices and the knowledge of their representatives. The on-line system is very simple and easy to use but it's also just as easy to call their 800 number and speak with a representative. CSA is available very late in the day and easily reachable. I have been very pleased with my interaction with CSA representatives. I will certainly use CSA again in the future.
Susan R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful