Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We were very satisfied with our plan. Our phone conversation answered all of our questions. We traveled with complete assurance that all was well. Thank you so much.
Larry O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Overall, looked like a good value.
Michael C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Good price compared to other companies, especially compared to the insurance offered through the cruise.
Sharon Weber S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
Good value for the price. I would not travel without trip insurance. We travel to Ireland every year and have always had trip insurance, it's the smart thing to do.
DONNA P. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Generali Global Assistance
Premium
When I found myself lying flat on my back in the middle of a busy Bangkok street after being hit by a man on a bicycle, the first thing that ran through my mind was, "Thankfully, I have good travel insurance!" As it turned out, I was fine and did not need medical attention, but it could've been quite serious. I'll never leave the country again without CSA - the plan I purchased had the best medical coverage value by far.
Janis V. would
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
Unfortunately, we had to use the plan as our trip needed to be canceled. The folks at CSA were understanding, efficient and competent. The response time was remarkable and I will use them for our next trip.
James S. would
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
We had no problems or claims.
David T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We had to cancel our river cruise because of a heart attack 2 days before our departure. We phoned CSA and got the process started several days later. We actually had our refund of the entire amount less that 2 weeks later. Great service!!
Jon W. would
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
The one thing I requested assistance with was not provided, despite the fact that the CSA website said they could assist. I thought I had lost my passport. Based on my CSA plan documents indicating you could help with lost or stolen travel documents, I contacted CSA and was given no assistance or guidance whatsoever. After being bounced around to three different extensions, all the representative said was, "your policy doesn't cover passport replacement." No help with how I should solve my dilemma, who I should call, etc. Just a waste of precious time I couldn't afford to waste while I was trying to beat the clock to save my vacation. Why claim that you can assist with stolen/lost travel documents if you can't? You made a stressful situation worse.
Kristin B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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KristinB
UPDATE: I'm very glad to report that CSA took the time to read and review my complaint and took corrective action to ensure others won't suffer the same fate. Their response, action to re-train those who dealt with me and the gesture of reimbursing my plan cost have restore my faith that they truly endeavor to make traveling worry-free. As such, I am amending my survey to indicate that I would (and WILL) use them again.Oct 11,2015
The trip included a
cruise
Generali Global Assistance
Premium
Really can't evaluate plan since I didn't have a claim. How you respond to claims is the most important evaluator.
Michael C. would
recommend this plan to a friend or relative.
Dear Ms. Bercume,
Thank you for sharing your experience with us; we apologize for any inconvenience you may have experienced. We reviewed the case and the phone calls in question, and agree that you were not provided the level of service we would expect. Corrective action has been taken, and we are confident that this was a one-time occurrence.
As a customer service gesture, our assistance provider will be reimbursing your plan cost. You should receive that payment within the next 30 days. We hope you will give us another chance to serve you in the future. If you have any further questions, please contact us at (800) 348-9505 or [email protected].