Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Premium
I have purchased CSA coverage twice, both times for trips to Europe. Luckily, I have had no need to file a claim. Before purchasing, I reviewed CSA and several of their competitors. After looking at the policies in detail, I found that CSA offered the broadest coverage at the lowest price, and also offered auto rental coverage I wanted as an option to their standard policies. Their online order and service processes are simple to use and provide fairly extensive documentation and FAQs. I had no need to spend time on the phone with an agent in order to complete my purchase. The Better Business Bureau and other online reviews gave them a high rating. I think they are a solid outfit.
William C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
It's really too expensive for people who make plans but have doctors who keep changing their medicaions, etc.
Jerie M. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. CSA charges a higher premium on the Custom Luxe plan because they are exposing themselves to a greater risk. The most cost effective way of securing coverage for pre-existing conditions, is to purchase travel insurance within 10-21 days after making your initial trip deposit.Nov 21,2014
The trip included a
tour
Generali Global Assistance
Standard
This was my 3rd purchase of CSA insurance through IMT and the purchase experience has always been positive with fast response.
This is the first time I've had to file a claim with CSA. Our flight was delayed for several hours and baggage was lost for 2 days. When we returned home, I flied the claim and included all requested documentation which was scanned in and clearly labeled. The claim was under $100. After a week of not even an acknowledgement of receipt from CSA, I had to email twice before learning no one had yet had a chance to review the claim. When they did respond, they twice requested documentation I'd already sent (which I then resent), and each email required 3-4 days for a response.
In the end, after about 4 weeks, I received the requested reimbursement, but if they were more responsive and organized it sure would make the process less painful and luckily I wasn't out of a lot of money. It's good coverage at a reasonable price, but if you have a claim be prepared for frustration and hopefully you'll be pleasantly surprised.
This is the first time I've had to file a claim with CSA. Our flight was delayed for several hours and baggage was lost for 2 days. When we returned home, I flied the claim and included all requested documentation which was scanned in and clearly labeled. The claim was under $100. After a week of not even an acknowledgement of receipt from CSA, I had to email twice before learning no one had yet had a chance to review the claim. When they did respond, they twice requested documentation I'd already sent (which I then resent), and each email required 3-4 days for a response.
In the end, after about 4 weeks, I received the requested reimbursement, but if they were more responsive and organized it sure would make the process less painful and luckily I wasn't out of a lot of money. It's good coverage at a reasonable price, but if you have a claim be prepared for frustration and hopefully you'll be pleasantly surprised.
DIANNE D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for providing feedback on your policy. For customers experiencing claims issues, please contact InsureMyTrip, and request a customer advocate. Customer advocates assist customers with the claims process, and contact the insurance companies on their behalf to help resolve claims issues. Representatives are available 7 days a week. Our toll free number is 800-487-4722.Nov 20,2014
The trip included a
tour
Generali Global Assistance
Standard
Fortunately I did not have the need to use the provisions of the plan.
Paula V. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
Thankfully we didn't have to use the policy but just having it gave us peace of mind on our trip. The representative we spoke to helped us find the exact policy we were looking for at the best price! We had never purchased trip insurance before but I'm sure we will for future trips.
Richard L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
My trip was phenomenal and having travel protection was a peace of mind.
Abdul K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Gave me great comfort knowing I was covered for the big ticket items that thankfully I did not need. Would highly recommend.
Elizabeth F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately we did not have any issues so we did not have any interactions other than purchasing the coverage. It's always a relief to have the coverage though.
Bonnie D. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
I thought the plan was competitively priced for the coverage offered.
Gilbert M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
I am glad that we did not have to use the insurance but have used CSA Travel Protection for our last 2 out of US trips. Cost is reasonable and at least we know that we are covered for many issues when our US health insurance will not cover foreign health care. Always travel internationally with trip insurance.
Amelia S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful