Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Good Plan and good protection.
Charles R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I found the emergency help process too cumbersome. My husband fell in Amsterdam and we took him to the emergency room at the hospital. When you're bleeding you don't have time to call a number to request a search for a doctor.
Olivia T. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Mike
We are very sorry to hear about the injury to your husband during your trip, and hope he has made a full recovery. We will pass your feedback along to CSA.Apr 25,2013 -
Wendy Stahl
Generali Global Assistance
Thank you for providing your feedback on your recent trip. I’m sorry to hear all did not go as planned. Our plans do not require contact with us prior to seeking emergency care. We do offer to help, especially in non-emergent care situations where we can find you a doctor and arrange direct payment for non-emergency care under ,000. Please feel free to contact us if you have and questions or need to file a claim.May 13,2013
The trip included a
tour
Generali Global Assistance
Standard
Fortunately there was no need to take advantage of the insurance but I find it wise to have coverage, especially when traveling outside the U.S. The CSA agent was very professional when we contacted CSA and got us an affordable policy for our situation.
Richard F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We went on the Mariner of the Seas, our 6th cruise, but first RC. Entertainment and service was great, but food was just okay. Bed was not comfortable. Surprised to discover that our balcony room didn't include a robe and standard lotions. Shampoo was in a wall dispenser. Also couldn't buy a bottle of liquor or wine on the ship for our room.
MaryBeth J. would
recommend this plan to a friend or relative.
1 of
5 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Have used CSA for a couple of trips and lucky enough did not need to make any claims so did not have to use CSA for claims but take out insurance for just in case.
Elaine H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Gives peace of mind having the insurance.
Richard R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Custom
We had no problems during the trip so did not use the insurance so have no way of knowing if the plan would have covered everything the way we thought it should nor do we have any way to judge the service provided had we needed to collect on a claim. Buying the insurance on the internet was a breeze.
Dale C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
My only complaint: three times CSA emailed me the PDF of my policy, and all three times the PDF file was corrupted/wouldn't open. (I tried with multiple different computers and different browsers.) Finally CSA had to postal mail me the policy. CSA needs to review their PDF software and ensure it is up to date and working correctly.
John F. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I requested a copy of my policy the night before I left. I had it within minutes. The response time far exceeded my expectations.
Patricia H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Excellent .I had to use your plan once when I was in puntacana and excellent response from you.excellent service .Unbeatable...
jayanti p. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful