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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,943
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
CSA was great. I had to actually work with a rep due to a change and they were wonderful. Will definitely use them again.
Dakota R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
There was nothing wrong with the insurance plan, yet it is expensive to buy considering the exposure for the insurance company is small since a vacation is a narrow time span to cover for something very specific. The chances that a traveler would actually use the insurance seems remote.
Joy P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Good Plan best part of the plan was it was not used! We had a great vacation.
Raymond P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Wendy Stahl
    Generali Global Assistance
    Photo
    So very glad to hear you had a great vacation!!
    Apr 16,2013
The trip included a
cruise
Generali Global Assistance Standard
We purchased this plan to cover medical expenses/evac type issues for the non-refundable cruise and excursions on our trip, but did not need coverage for airline tickets, hotel, and rental car since those could be cancelled with no fee, reissued, or were covered by credit card benefits. The web site should provide guidance for people who only want to cover a portion of their trip expenses (e.g., trip start date is dates for cruise departure to arrival?).
Georgina D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your review. Please note, we are open 7 days a week, 365 days a year to assist you with any questions you may have surrounding how to best insure your trip.
    Apr 10,2013
The trip included a
cruise
Generali Global Assistance Premium
Fortunately, I had a wonderful vacation with no problems whatsoever. So while I did not have to file a claim, I would highly recommend purchasing coverage such as the CSA Travel Protection plan. It's low cost, ease of online purchase, and great coverage, allowed me to enjoy my cruise knowing that if the unexpected happened, I would be covered. It was a small price to pay for what could be huge out of pocket losses should a problem arise!
Cheryl B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Wendy Stahl
    Generali Global Assistance
    Photo
    Thank you for purchasing the CSA Custom Luxe plan. I am happy your cruise vacation was great!
    Apr 16,2013
The trip included a
tour
Generali Global Assistance Custom
Thank G-D I did not need your services while in China, so I can't comment on your service. I thought your plan was priced fairly and would use it again if I were taking another long trip.
Frieda W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Luckily, we did not have to file the claim. I find it helpful that a company sends reminders before the trip and lists all the important info for the client to know before going on the trip. Will definitely use them again in the future.
Inessa K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This is the second time I've used travel insurance and both times, CSA offered the best coverage for things I cared about, at the best price. Happily, I've not needed to file a claim either time, so the lower price seemed an even better deal in retrospect. InsureMyTrip.com was a really handy way to compare plans, too.
Jane E. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Wendy Stahl
    Generali Global Assistance
    Photo
    Thank you for purchasing the CSA Custom plan for your trip to China. We appreciate your continued business.
    Apr 16,2013
Generali Global Assistance Standard
All the plans explained to me by the CSA rep
was priced reasonably. I am going to use CSA every time I travel. I appreciate CSA for easing my mind when I travel. Thank you
Ira F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Wendy Stahl
    Generali Global Assistance
    Photo
    Thank you for purchasing the CSA Custom plan for your recent vacation. We look forward to insuring your next trip.
    Apr 16,2013
The trip included a
tour
Generali Global Assistance Premium
CSA has come through on the two occasions that we filed claims. So long as you provide the documentation they require, they are great! And so is InsureMyTrip!
Thomas A. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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