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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,943
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
As I did not file a claim I don't feel that I should rate the coverage.
Melvin C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Very helpful phone support when choosing and setting up policy
Jacqueline V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The trip included a
tour
Generali Global Assistance Standard
Insurance as a whole is overpriced but we don't dare live without it.
Elise B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Great peace of mind.
Richard R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Thank God, we did not need your protection plan while on our trip, as everything worked out great. Just knowing we had the protection was a comfort while on the trip. As to what would have happened if we had needed your response will never be known to us, thank you.
Carl S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
It's hard to rate as I had no claims. That would be the 'key' to writing an excellent review.
Christine M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
During our trip a suitcase was stolen. We filed a claim for our loss. CSA took a month to settle this claim. They required an itemized list of the contents of the suitcase, including the price of each item and the date each item was purchased. CSA depreciated each item 10% per year. That is reasonable. But they also reduced the claim by 25% because we did not have purchase receipts for each item. Does anyone keep receipts for clothing they buy? Expecting receipts is not reasonable.
Henry R. would recommend this plan to a friend or relative.
73 of 77 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Ralph
    Photo
    I can't imagine anyone keeping receipts for each item of clothing or accessories packed in a suitcase. This seems unfair.
    Aug 09,2011
  • robertkay
    Photo
    INSURANCE LOOPHOLE ! - requiring receipts for clothing. Keeping receipts for every purchase is ridiculous!!!!!
    Oct 19,2012
The trip included a
tour
Generali Global Assistance Premium
This insurance program is like all that I have ever had it is a waste unless you need it. If you need it is the best thing since sliced bread, this time I did not need the bread. So I wasted the bread
Clifford D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
User friendly comparisons
Larry K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Thanks for helping me with travel ins. for the last several years!!
Steven S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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