Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Premium
I was really upset when I arrived in Dublin, Ireland and the car rental company made me pay for auto insurance which was almost as much as the car rental cost. I thought my auto insurance was covered.
catherine m. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
Easy to get the insurance and compare plans. Very well handled in terms of providing confirmations, policy details, etc. Have used this insurance for multiple trips. Haven't filed any claims as yet, that's a good thing! :-)
Richard N. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
No covered events occurred, so we received peace of mind at a reasonable price.
Philip H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Since I did not file a claim, I cannot fully assess the plan. However, I would buy again if the plan was still reasonably priced and contained the appropriate coverages.
John M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
My husband broke a tooth in the airport and CSA gave us no hassle when we filed a claim for the dental work.
They sent a check pronto.
They sent a check pronto.
crystal p. would
recommend this plan to a friend or relative.
16 of
16 people found this review helpful
Generali Global Assistance
Standard
Good plan, good price. The unfortunate paradox of insurance is your hope to never experience the quality of the service.
Stephen B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
The plan was very good and the price was reasonable. When I unfortunately had to make a claim because we were delayed by six days due to bad weather, the initial response was very helpful and swift.
Somewhere along the line however things went wrong and the claim took over 3 months to progress. Partly this was because they didn't make it clear to me what the problem was (it turned out that CSA couldn't open one of the documents I emailed them); partly because they mostly didn't respond to my emails and calling from away is not always easy; and partly because they were just very slow.
In general however I was satisfied with CSA's Insurance Plan and I would recommend it.
Somewhere along the line however things went wrong and the claim took over 3 months to progress. Partly this was because they didn't make it clear to me what the problem was (it turned out that CSA couldn't open one of the documents I emailed them); partly because they mostly didn't respond to my emails and calling from away is not always easy; and partly because they were just very slow.
In general however I was satisfied with CSA's Insurance Plan and I would recommend it.
William W. would
recommend this plan to a friend or relative.
19 of
19 people found this review helpful
Generali Global Assistance
Standard
Horrible customer service.
Tammie S. would not
recommend this plan to a friend or relative.
4 of
6 people found this review helpful
Generali Global Assistance
Standard
very happy with all aspects of my trip insurance coverage
michael o. would
recommend this plan to a friend or relative.
4 of
7 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
Traveled with comfort, knowing we were protected by our insurance provided by CSA, purchased through InsureMyTrip
Richard D. would
recommend this plan to a friend or relative.