Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The CSA travel protection custom plan appears to have good coverage, but the real proof has to be if I had to file a claim. I have bought this travel plan many times in the past, and due to my senior age, is more expensive than if I was younger. Considering I've never filed a claim, plans (any plan from any provider) should give discounts to repeat customers who have never filed a claim.
Carminia B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I called in with a question and the rep was so helpful. She placed the order quickly for me and found the best coverage at the best price.
Gene H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I purchased a "custom" plan to cover the possibility of a hurricane chasing us out of a vacation in the Florida Keys. When making the purchase, I was told specifically that a hurricane "warning" would put the policy in force. Well, we waited as long as we could but when the hurricane "warning" was posted for the Keys (with the eye passing over our location) we packed up the kids and the boats and, like any prudent person would, headed for the mainland. Even if we wanted to haul the boats back for the remainder of the month, many of our guests cancelled their visit and we lost at least two days. Needless to say, the claim was denied because there was no "mandatory" evacuation. I suppose they expected us to sit in traffic behind the people who were too foolish to leave on time. Never again.
Peter P. would not
recommend this plan to a friend or relative.
31 of
32 people found this review helpful
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Kathy (Generali)Generali Global Assistance
We're sorry to hear there was confusion about a warning versus a mandatory evacuation in the case of a hurricane. Our policy does clearly state that coverage goes into effect with a mandatory evacuation. We also were able to review recorded phone calls of your purchase and follow-up conversations, and we could find no instance where any CSA or IMT representative discussed that a warning would put the policy in force. We provide our policy in writing and offer a toll free number to ensure customers understand the policy before traveling.Oct 12,2012-
What about the perception/fear/fright for group when in the midst of a hurricane?Oct 19,2012-
SANDRAF
By the time you get a "mandatory evacuation" in the Keys it's too late to leave-only 1 road in and the same road out. So when or where is hurricane insurance usable and valid?Oct 25,2015
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Generali Global Assistance
Standard
I found this plan to be very good as it covered the items that concerned me. Fortunately, I did not have to file a claim. I would recommend this plan to others.
Thomas M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
The plan seems reasonable for the coverage provided. I haven't had to file a claim so I can't really attest to the dependability.
Merrily H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
all insurance is expensive unless you use it. since i filed no claim it's hard to know how good CSA was. would they have paid in a timely manner? would they have delayed payment? I'll never know.
Howard F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
having insurance gave us peace of mind when traveling out of country.
ronald y. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I recommended your company to three people on this particular trips already. Thanks.
Hazel B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I guess I was satisfied. It was nice to know we had the protection if we had needed it. Our trip went smoothly and we had no need for a claim.
JANICE M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I thought the coverage and price were very fair. Since I didn't have any claims, can't comment on the services.
Harriett L. would
recommend this plan to a friend or relative.