Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
I was glad to have this coverage, just in case something went awry, as I was told that the group trip last year was delayed in Miami.
Gail M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I did not had to file a claim, but I compared many policies before selecting this one and it has the best coverage for the price.
Daniel H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I never needed this plan because my trip went as scheduled/planned, therefore, I have no real feedback to give.
MaryEllen P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I have normally used another policy but decided to change to this policy because of the cost and more coverage. I would definitely recommend this policy to family and friends and will use them again in the future.
Hue Huong H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Satisfaction not really tested.
Jennifer B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I was dissapointed in how long it took to process my claim. When I tried to call, I was made to feel like I was bothering them but when I called back a month later I found out my claim had been sitting on someone's desk.
Laura S. would not
recommend this plan to a friend or relative.
13 of
15 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Our flight from Lima, Peru to Buenos Aires was cancelled. I tried to call the 24 hour emergency assistance numbers for help with alternative travel arrangements. They did not answer the phone!
Elan C. would not
recommend this plan to a friend or relative.
15 of
15 people found this review helpful
-
Kathy (Generali)Generali Global Assistance
We're very sorry to hear about your experience with CSA's 24-hour hotline, Elan. While we aren't sure what happened the day you called, we thank you for alerting us. We are looking into what might have gone wrong with the hotline that day and are working with InsureMyTrip to refund the cost of the policy you purchased.Jan 18,2012
The trip included a
cruise
Generali Global Assistance
Standard
I guess you never know how good a policy is till you file a claim. I had to have minor surgery while on the cruise part of our trip. Got home and sent in a claim with all requested and required forms and documentation. Re-embursement was slow but paid in full. We would use CSA again.
Joyce C. would
recommend this plan to a friend or relative.
15 of
15 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Second Time! Handled a claim well, so I used them again!
Edward M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I understood from your website that it was supposed to be a 2 week turnaround to settle. My claim took 2 months to settle after I mailed it in. And there was no contact from your company (CSA Travel Protection) to tell me the claim was received and was being processed. I had to call and find if it had even been received.
Jeffrey M. would not
recommend this plan to a friend or relative.
29 of
29 people found this review helpful