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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,943
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
I've insured other trips with CSA in the past and foresee doing so for future travels.
Marilyn F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Great way to travel with peace of mind....will use again!
Gary A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I have told my friends how convenient it was to get in touch with you and the excellent service .
Sonia R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
This plan provided everything I was looking for and more to my self-planned trip to Thailand for my wife and I. Price seemed reasonable for coverage provided.

I didn't file a claim, but based on reviews of those that did I would have been comfortable using this insurance if I needed.
Roderick B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Fortunately the need to file a claim never arose; however the peace of mind offered by the coverage allowed me to fully enjoy my travel experience.
Virginia D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
My return flight was canceled. The travel assistance service quickly contacted the airline for me. It was very helpful.
YING CHEN L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Have bought from CSA both this year (2011) and last year (2010) for major trips. Never had to file a claim (thank you God) but was very pleased with coverage and cost.
Cynthia H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
This plan is great if you need to obtain good coverage shortly before your trip. Most other coverage requires that you purchase the insurance well in advance of your trip.
Elden B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
I didn't have to use the Travel Protection but was grateful I had it just in case. The plan was easy to purchase on the internet. I received all the information including contact phone numbers should the need arise. Your customer service colleagues were very helpful when I had a question and answered quickly and accurately.

I would highly recommend the CSA Travel Protection Coverage for anyone who wants peace of mind when they travel.
David W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We were in Greece during the civil unrest. Our flight the next morning was cancelled from Mykonos to Athens due to an aircraft controller strike. We got back to Athens by ferry that evening, and made our flight back to the USA the following day, but we incurred an extra nights lodging in Athens and did not enjoy the night we had paid for in Mykonos. CSA refunded the extra expense for a night in Athens, and 3 months later, after getting the info they needed from the travel agent, refunded the lost night in Mykonos. I am very pleased with the handling of our claim. Although it took 3 months to resolve the entire claim, I do not blame CSA. Our travel agent was slow in giving them the cost per night in Mykonos.
Mark P. would recommend this plan to a friend or relative.
13 of 13 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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