Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
Had the coverage, but didn't need to use it.
Dennis S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
The process of buying the trip insurance was a breeze. Its a bit overwhelming though that there are so many insurance companies to compare and choose from.
One can only try their best to compare the protection benefits of all the companies against each other. It helps that the website has a "compare plans" function.
As to claiming of benefits, I can not comment because my trip went well with no mishaps and have nothing to claim. For this I am thankful. If anything happened and I had to claim some benefits, I might be having a totally different review depending on what things I encounter trying to file the claims.
In short, I give very good reviews to the ease and security of obtaining trip insurance and no comment or n/a on benefit "claims" process as I did not go thru this process
One can only try their best to compare the protection benefits of all the companies against each other. It helps that the website has a "compare plans" function.
As to claiming of benefits, I can not comment because my trip went well with no mishaps and have nothing to claim. For this I am thankful. If anything happened and I had to claim some benefits, I might be having a totally different review depending on what things I encounter trying to file the claims.
In short, I give very good reviews to the ease and security of obtaining trip insurance and no comment or n/a on benefit "claims" process as I did not go thru this process
Robert P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I have used your travel protection many times and will continue to do so. I have recommended to others.
Hazel B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Good coverages at a very competitive cost. Easy ordering process and overall good customer service.
Daniel D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
My mother became very ill in Spain (acute kidney failure) and had to spend the night in a hospital in Madrid. Her medicare supplement plan only covered 80% of her hospital bill. We filed a claim with CSA for the remainder of the hospital bill (~$1400). We were a little worried since other reviews of CSA Travels claims handling weren't very positive. Those reviews couldn't be more inaccurate. CSA travel processed our claim expeditiously and reimbursed my mother for the remaining hospital expenses. We were very pleased with their service and would highly recommend CSA travel to anyone shopping for travel insurance.
James H. would
recommend this plan to a friend or relative.
21 of
21 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
I felt more secure having the travel protection if we needed it and happy that we did not need to use it.
Elaine V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Overall satisfied. Two issues. When I first ordered policy online, there were multiple email related to what the policy actually covered. None were actually the coverage.
I had to ask a rep to email the real coverage. Very confusing. Would have preferred to have policy that would make direct payments to providers at a level above $1k
I had to ask a rep to email the real coverage. Very confusing. Would have preferred to have policy that would make direct payments to providers at a level above $1k
eugene w. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I have never had to use travel insurance yet, and am hoping that everything listed in the coverages will not ever be a hastle to use. Thankyou.
Edward G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
This is the third time we've used one of your plans.
You offer the best choices for our needs. We have two criticisms. 1. The windows for purchasing certain types of coverage (such as cancel for no reason, and pre-existing medical conditions waiver),
should be dropped. If we're willing to pay a higher premium, we should be able to purchase such coverages anytime. 2. Emergency medical evacuation should be up to the patient or the patient's surrogate, and not up to the local medical facility's staff. We've lived in the islands. We've seen patients end up permanently damaged or dead, as a result of incompetance & cover-ups. They insist they know what they're doing, but they don't. St. Thomas is a classic example. We feel that if we're willing to pay a higher premium, we should be taken out of a foreign location, to a proper modern facility of our choice, immediately, without delay, debate, or having to meet any criteria at the original foreign treatment center.
You offer the best choices for our needs. We have two criticisms. 1. The windows for purchasing certain types of coverage (such as cancel for no reason, and pre-existing medical conditions waiver),
should be dropped. If we're willing to pay a higher premium, we should be able to purchase such coverages anytime. 2. Emergency medical evacuation should be up to the patient or the patient's surrogate, and not up to the local medical facility's staff. We've lived in the islands. We've seen patients end up permanently damaged or dead, as a result of incompetance & cover-ups. They insist they know what they're doing, but they don't. St. Thomas is a classic example. We feel that if we're willing to pay a higher premium, we should be taken out of a foreign location, to a proper modern facility of our choice, immediately, without delay, debate, or having to meet any criteria at the original foreign treatment center.
Anthony J. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Plan was easy to read; easy to understand and easy on the wallet. Will use it again in the future.
ROY S. would
recommend this plan to a friend or relative.